Customer Feedback

Customer Portal

Simply login, track & save

In order to provide our customers with assistance, in taking more control of their energy consumption, we’ve optimised our Customer Portal. You’re now able to monitor your consumption and check your gas bills, enlightening your customer experience. With the technological advancements within our industry such as Smart Metering and AMR, saving energy will become natural. With our monthly energy charts, you’ll be able to review all your gas consumption patterns.

How we’re improving online energy management:

Your gas account at your fingertips

We’ll display all your account information at your fingertips. Straight from logging in you’ll be able to view how much you’ve consumed, how much you’ve spent and your contract length.

Consumption Tracking

Within the portal, you’ll be able to keep track of your monthly consumption, which’ll instate accuracy and integrity when we distribute our gas bills. Our customers are able to view their consumption in two forms; through monthly or daily charts. We want to help our customers save on their utility bills; which is why we present an opportunity for you to keep a “therm eye” on your gas consumption.

Smart & AMR Metering Data – with the advancements of Smart metering technology, you’ll be able to track your consumption on a regular basis, through clearly presented charts.

healthcare centres and managing their gas supply customer portal & consumption tracking

Payments & Billing

We’ve also included, a clear and concise portrayal of your regularly updated account balance. Our customers will also be able to view historical invoices from previous supply contracts with us. This’ll assist you when presenting your accounts. Furthermore, this’ll also present another cost crunching opportunity allowing you to compare your previous bills, to determine how much you’re spending throughout the year. Accompanying our consumption tracking charts, is our commitment to accurate & billing, presenting your business an opportunity to grow without worrying about an overpriced, energy bill.

Access to all documentation

If your business’ circumstances were to change, you’ll have instant access to all our customer forms and documentation. Whether you’re moving to a new premise, or there’s been a gas emergency, you’ll have all the relevant, assisting documentation to guide you through what you need to do. Just contact our team on 0161 762 7744 and we’ll be able to assist you.

The customer portal features:

  • Account Information at your fingertips
  • View current energy bills and download a PDF version
  • Email Notifications – Monthly Meter Reading Reminders & electronic billing
  • Energy consumption tracking – including Smart Meter & AMR tracking
  • Access all important documentation

For more information about how you can benefit from our Customer Portal; contact our team on 0161 762 7744 and our team will be able to assist you, present our latest commercial gas contracts & explain how easy it is to switch to Crown Gas & Power. Alternatively, please email hello@crowngas.co.uk. If you already have access log in here.

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How can we help you?

If you have a question or need some further information please get in touch using one of the options below

Crown Gas & Power
Bury New Road,
Heap Bridge,
Bury
BL9 7HY, UK
Tel: 0161 762 7744

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