Treating Customers Fairly

We at Crown Gas & Power are committed to providing our customers with a fair and professional service. Our relationships with customers are based on principles of openness, honesty and respect. It is our objective to provide our customers with a first class service.

We will do this in the following ways:

  • Providing numerous ways of contacting us including dedicated telephone numbers and email addresses
  • Training our staff to provide a seamless service
  • Where problems do occur, we will do all we can to ensure a timely resolution of queries together with effective routes for query escalation
  • We will communicate in plain English from our UK office
  • Our invoices will be clear, concise and based on actual meter readings where possible If your circumstances change we will assist you, where reasonably possible

Fairness is at the heart of what we do:

  • We will do all we reasonably can to resolve your queries quickly and fairly
  • We will notify you as quickly as possible of any issues that arise with your account
  • We will provide online account access for your convenience
  • Should your account fall into arrears we will provide assistance where reasonably possible
  • Should you feel unhappy with the service you receive we will provide a simple, open and objective complaints handling process
  • We will continually challenge our staff, our systems and our processes to improve our products and services based on both customer feedback and continual self-review
  • We will utilise all feedback constructively

This statement will be reviewed periodically to ensure it reflects our commitments and standards. Your feedback is important to us and helps us improve our products and services: Email: Telephone: 0161 762 7744

How can we help you?

If you have a question or need some further information please get in touch using one of the options below

Crown Gas & Power
Bury New Road,
Heap Bridge,
Tel: 0161 762 7744

Where to find us...