You can contact the Energy Ombudsman when: -We send you a letter confirming our final position. You must contact them within six months of receiving this letter if you’re still unhappy with the way we have dealt with your complaint. -We have not sent you a final position letter, but at least eight weeks from your initial complaint have passed. You must contact them within nine months of making your initial complaint to us.Please note that to qualify for the Energy Ombudsman’s advice you must:
Have an annual consumption of electricity of not more than 100,000 kWh, or gas consumption of not more than 293,000 kWh; OR
Have fewer than 10 employees (or their full-time equivalent), and an annual turnover or annual balance sheet total not exceeding €2 million
The Energy Ombudsman: Energy Ombudsman, PO Box 966, Warrington WA4 9DF Telephone: 0845 055 0760 / Email: firstname.lastname@example.org. Alternatively you may wish to use the Citizens Advice consumer service. The Citizens Advice consumer service provides free and independent help and advice to small businesses on energy issues from contract issues to making a complaint or advice if you’re struggling to afford your bills. Contact the Citizens Advice consumer service on 03454 04 05 06 or visit www.adviceguide.org.uk.
A copy of our Complaints Procedure can be found here.
If you have a question or need some further information please get in touch using one of the options below
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