Gas Emergency

What to do in a gas emergency

If you smell gas or think there may be a gas leak, call the free Gas Emergency Service line immediately on 0800 111 999. This line is open 24 hours a day, 7 days a week. The trained operator will talk you through the best actions to take.

Act quickly and take the following safety steps


  • Turn any electrical equipment ON or OFF
  • Smoke or use a naked flame
  • Operate any electrical Intercom or door entry systems


  • Turn off the Gas at the Emergency control valve usually situated on the inlet side of the Meter
  • Open all doors and windows manually to ventilate the area
  • Turn off all gas appliances
  • Evacuate the building

Gas Priority Consumer Scheme

Xoserve, the company that provides central services for all the main Gas Transportation companies in the UK, operates and maintains a central register for priority customers. Any customer that falls into certain categories, can be placed on the register. Xoserve will then use this register to try and provide additional help and support to these customers in the event of a Gas Emergency and potential loss or limiting of supply.


Category A – Institutions providing care for those deemed to be at risk through age, sickness or infirmity e.g. hospitals, convalescent and nursing homes, homes for the elderly or disabled, where gas is the sole means of heating and not on an interruptible contract. Also, non-domestic consumers providing emergency services, who need to continue to use gas to ensure the safety of human life, where the gas supply is not supplied under an interruptible contract, and where no alternative fuel supply is available.

Category B – Consumers who would have fallen into Category A, but for the fact their gas is supplied under an interruptible contract.

Category C – Consumers without an alternative fuel source, who use in the course of their business, major items of plant – defined as plant with a capital replacement value exceeding £50 million, which would be severely damaged without a safe run down period.

If you feel that your company/organisation falls into one of the categories below please contact Crown Gas & Power by telephone or email and request that we submit your details to Xoserve.

How can we help you?

If you have a question or need some further information please get in touch using one of the options below

Crown Gas & Power
Bury New Road,
Heap Bridge,
Tel: 0161 762 7744

Where to find us...