About Crown Gas & Power

Crown Gas & Power is the energy division of Crown Oil Ltd with over 60 years of experience supplying gas to businesses.


We have a flexible approach to each business customer as we know each customer has their own individual requirements. From single site commercial customers to multi-site business, flexible contract lengths, tailored billing and customised payment terms we help save our customer’s time and money on energy. We eradicate the “hassle” which the industry throws at you when switching gas suppliers and our communication is “jargon” free. Transparency is key during these times and we believe that this is a contributor to a long and successful relationship with businesses.

At Crown Gas & Power, we pride ourselves on delivering a first-rate customer service experience with competitive gas prices. As our slogan states…putting all our energy into providing yours! We stand by our words.

Crown Gas & Power – our mission

To excel as a business gas supplier within the UK’s commercial, industrial and public sectors, by expanding our visibility and value within the commercial gas market.

To maximise long-term profit to company stakeholders whilst being mindful of our overall responsibilities.

To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including product quality, timeliness, attention to detail and service-minded attitudes.

To be a business solution provider, with flexibility and services giving the customer unmatched value.

This mission statement concentrates on the four key components that we consider essential:

Our Business

We aim to operate an ethical business in the energy industry offering products and services that provide value for money.

Our Customers

We value our customers as the foundation of our business. Our relationships with customers are based on principles of respect and mutual benefit. We aim to develop profitable and lasting relationships. We want to build on what we do well and to innovate to meet changing customer needs.

Treating Customers Fairly

At Crown Gas and Power, we are committed to providing our customers with a fair and professional service. Our relationships with customers are based on principles of openness, honesty and respect. It is our objective to provide our customers with a first-class service.

We will do this in the following ways:

  • Providing numerous ways of contacting us including dedicated telephone numbers and email addresses
  • Training our staff to provide a seamless service
  • Where problems do occur, we will do all we can to ensure a timely resolution of queries together with effective routes for query escalation
  • We will communicate in plain English from our UK office
  • Our invoices will be clear, concise and based upon actual meter readings where possible If your circumstances change we will assist you, where reasonably possible

Fairness at the heart of what we do:

  • We will do all we reasonably can to resolve your queries quickly and fairly
  • We will notify you as quickly as possible of any issues that arise with your account
  • We will provide online account access for your convenience
  • Should your account fall into arrears we will provide assistance where reasonably possible
  • Should you feel unhappy with the service you receive we will provide a simple, open and objective complaints handling process
  • We will continually challenge our staff, our systems and our processes to improve our products and services based upon both customer feedback and continual self-review
  • We will utilise all feedback constructively

This statement will be reviewed periodically to ensure it reflects our commitments and standards.  Your feedback is important to us and helps us improve our products and services. Your feedback is welcome via the email address and telephone number below:

Email: hello@crowngas.co.uk

Telephone: 0161 762 7744

Our Staff

We respect the experience and skills of our staff and value the contribution that every person makes to the business team. We recognise that pride and enjoyment in the job come from commitment, leadership by example and accomplishment. Our goal is to work together to reward, train and develop our staff in ways that acknowledge performance and individual abilities. We want our company to be a great place to work for where people are inspired to be the best they can be.

Our Community and Planet

We recognise that our operations have an effect on the local, regional and global environment due to the nature of our business. With this in mind, we will continue to reduce our environmental impact by reducing our carbon footprint and offsetting our operations. As a corporate social responsible company, we must also acknowledge our responsibilities for the wellbeing and stability of our community. With this in mind, our staff and directors pledge to regularly support charities.

 

How can we help you?

If you have a question or need some further information please get in touch using one of the options below

Crown Gas & Power
Bury New Road,
Heap Bridge,
Bury
BL9 7HY, UK
Tel: 0161 762 7744

Where to find us...