Terms and conditions

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Act’ means the Gas Act 1986  (as amended) for the supply  of  Gas.

Advanced Meter’ means a Meter that (i) provides  measured Gas consumption data for multiple     time

-periods and is able to provide such data for at least hourly time-periods; and (ii) is able to provide remote access to such data.

Agreement’ means the arrangements under which Crown Gas & Power supplies the Customer with Gas, the details of which are setout in the Contract Details (or Renewal Details) to be readtogether with these terms & conditions as set out below  and as each may be supplemented  or as amended by agreement of both  parties in  writing  from time  to time.

Agreement Date ’ means the earlier of: (i) the date of signature of Crown Gas & Power (or its authorised agent) as specified in the Contract Details and/or the Renewal Details; or (ii) the date Crown Gas & Power emails the Customer (or its authorised agent) agreeing the Contract Details and/or  Renewal Details.

Climate Change Levy’ (CCL) means a levy charged to any industrial,  commercial,  agricultural,  public or service sector user only subject  to exclusions  as more particularly  set out  in  Schedule  6 of the Finance  Act 2000.

Consequential Loss’ means indirect or consequential loss, loss of profit, loss of use, loss of business, loss  of production,  loss  of revenue, business  interruption  or increased cost of working

Consumer’ means the party consuming  Gas  and/or receiving  services at the Site(s)

Contract Details ’ means those principal terms of the Agreement as set out in the document attached headed “Natural Gas Supply  Agreement” and any schedule  attached to that agreement.

Contract End Date ’ means date on which the supply  of Gas is  stated, in  the Contract Details  to end.

Contract Month’ means a period of the term of this Agreement beginning at 0500 hours on the first  day of the Supply Period and ending at 0500 hours on the first day of the next succeeding calendar month  and each month thereafter.

Contract Price ’ means the Unit Charge for each Supply Period and the Standing Charge as set out in the Contract Details (or the Renewal Details) together with CCL (if any, chargeable at the rate applicable at the time of consumption) and VAT to be paid by the  Customer  to  Crown Gas & Power in  respect of Gas supplied.

Contract Start Date ’ means the date on which the supply of Gas is stated, in the Contract Details, to start.

Contract Term’ means the period between the Contract Start Date and the Contract End Date. ‘Contract Year’  means each consecutive  period  of 12  Contract Months  commencing  at 0500  on the first day of the  Supply  Period.

Crown Gas & Power’ means a trading division of Crown Oil Limited (registered in  England  and Wales under number 1315556) whose registered office is at The Oil  Centre, Bury  New Road, Heap Bridge, Bury,  Lancashire BL9 7HY.

Customer’ means the party whose details are set out in  the Contract Details (or the Renewal Details) or  (where context requires)  a Consumer.

Demand Attribution Formula’ means the methodology by which Gas demand is  forecasted as  defined  under  the UNC.

Deemed Contract’ means a contract for the supply of Gas where Crown Gas & Power has never entered into a written contract with the Consumer and Gas is still being supplied to the Site and/or services are still being provided  and as more particularly  defined  in  paragraph 8(1)  of Schedule  2B of the Act.

Deemed Contract Rate ’ means the rates and charges which shall apply at any time to a Deemed Contract which  are available   at  http://www.crowngas.co.uk/online-documents/.

DPA’ means the Data Protection Act 1998.

Elevated Pressure’ means more than 75 millibar   (mbar).

Forecast Annual Consumption’ (FAC) means the Xoserve registered annual quantity of gas, in respect of an Offtake Point, recorded at the time  of contracting  or alternatively  an annual volume of gas agreed with  the Customer.

Forecast Contractual Consumption’ means the quantity of Gas it is estimated will be consumed in each Supply Period under the Agreement as calculated  by  Crown Gas & Power by  reference to the FAC and as set out in  the Contract Details (or  Renewal Details).

Formula A’ means: (MCC x Contract Price) less paid Gas Charges. ‘Formula B’ means ((FCC x 75%) x Contract Price) less paid Gas Charges. ‘Gas’ means Natural Gas.

Gas Charges ’ means the charges (based upon the Contract Price) for which the Customer is liable under this  Agreement

Gas Escape Procedure ’ means the procedure for dealing with Gas escapes as included in the Customer`s welcome pack and as set out on  Crown Gas & Power`s website.

Installation Date ’ means the date on which  the Meter is installed.

‘Installer’ means Crown Gas & Power, the Transporter or an alternative third party appointed by Crown Gas & Power to provide   the  Meter Installation  and/or Meter Work.

Low Pressure’ means 75mbar and below.

Maximum Contractual Consumption’ (MACC) means in respect of each Supply Period the maximum quantity of Gas the Customer can take as set out in the Contract Details (or Renewal Details).

Meter’ means in respect of a  Site, the  primary measuring equipment  of  the  Transporter installed  in the supply pipeline from the Transporter’s transmission system at such Site. There may be more  than one  meter at a Site.

Meter Installation’ means with respect to each Offtake Point, the meter and associated equipment installed or to be installed ateach Site, including associatedpipework, regulator filters, valve seals, housing  and mounting.

Meter Reader’ means the person appointed  to undertake  a Meter Reading.

Meter Reading’ means,in the following order of precedence:(i) the reading of the index of the Meter; or (ii)  the data received from the SMART Metering  Equipment.

Meter Work’ means all work to the Meter Installation including (without limitation)  maintenance,  repair  and improvement.

Micro Business’ means any business which: (i)  consumes less than 293,000   kWh of Gas per year;  or

(ii) employs fewer than 10 employees and the annual turnover or annual balance sheet does not exceed €2million.

Minimum Contractual Consumption’ (MCC) means in respectof each Supply Period the minimum quantity  of Gas the  Customer can take as set out in  the  Contract Details  (or Renewal Details).

‘Non-Daily Metered Site’ means a site where a meter read is only required at monthly, quarterly or longer  intervals  as defined  in  the UNC.

Offtake  Point’ means the final  outlet  of a Meter.

Out of Contract Rate ’ means the rate(s) and charges as published from time to time  on  Crown Gas & Power`s website.

Registered Supplier’ in respect of each Site  means the  Gas supplier  as recorded by Xoserve.

Renewal Agreement’ means a new agreement for the supply of Gas following expiry of the initial Supply  Period, the details  of which  are set out in  the  Renewal Details.

Renewal Agreement End Date ’ means date on which the supply of Gas is stated, in the Renewal Details to end.

Renewal Agreement Start Date ’ means the date on which the supply of Gas is stated, in the Renewal Details,  to start.

Renewal Agreement Term’ means the period between the Renewal Agreement Start Date and the Renewal Agreement End Date.

Renewal Details’ means those principal terms of the Renewal Agreement as set out in the document attached headed “Natural Gas Supply  Agreement” and any schedule attached to that agreement

Site ’ means any location containing one or more valid Offtake Points at which the  Customer requires Gas and which  is  identified  by  the Transporter for that location.

‘Smart Metering Equipment’ means any of the  following  (as  applicable): (i)  a data logging  device  for connection to a Meter; (ii) an industry compliant communications capable  smart  metering system; or (iii)   an Advanced Meter.

Standing Charge ’ means the fixed charge per day as set out in the Contract Details, Renewal Details, Out of Contract Rate or Deemed Contract Rate (as the case may be).

Supply Date ’ means the date on which Crown Gas & Power becomes the Registered Supplier or the Installation   Date whichever is  the earlier.

Supply Period’ means: (i) the initial period commencing on the Supply Date and ending on  the  Contract End Date; (ii) any new period as set out in the Renewal Details; or (iii) any adjusted  Supply  Period under clause  2.2.

System Average Price ’ (SAP) means the price in pence/kWh calculated as the sum of all market transaction charges divided by the sum of the trade  nomination  quantities  for  all  market transactions effected in respect of system balancing activity for each Day as more particularly set out in  the UNC.

System Operator’ means the owner and/or operator of the relevant  transmission  system  or distribution   system for Gas in  the UK.

Total Nominated Consumption’ means the aggregate quantity of Gas which is estimated will be consumed on  each Site  in  each Supply Period.

Transporter’ means National Grid and any other person responsible for the transmission and/or balancing  of the Gas pursuant to the terms of the   Act.

Transporter’s Equipment’ means all equipment deemed necessary by the Transporter and installed by or on  behalf of the Transporter for the delivery  of Gas to a  Customer.

Uniform Network Code (UNC) means the common set of rules which define the legal and contractual framework to the supply  and transportation of  Gas.

Unit Charge ’ means the charge for Gas expressed as pence/kWh as set out in the Contract Details, Renewal Details,  Out of Contract Rate or Deemed Contract Rate (as the case may be).

VAT’ means value  added tax (or any other applicable  sales  tax).

Xoserve’ means the data administrator  on behalf of the  gas network operators.


Any term used in this Agreement shall  have the meaning  ascribed to it  in  this  clause or if  not defined in  this  Agreement as defined in  the UNC.

In this Agreement the singular includes the plural and vice  versa and each of the masculine,  feminine  and neuter genders includes  each of the others.




  1. This Agreement shall commence on the Agreement Date and, subject to clause 2, shall remain in full force and effect until the end of the Supply Period; Crown Gas & Power shall only continue to supply the Customer thereafter if the Customer has entered into a new agreement with Crown Gas & Power or has not upon the expiry of the Supply Period transferred to another supplier.
  2. Crown Gas & Power shall use reasonable endeavours to contact the Customer (or its authorised agent) not less than sixty (60) days (or such other period as may be required by industry guidelines and/or regulations) prior to the end of the Supply  Period  to provide relevant information  for the purpose  of the  Customer entering into  a  Renewal Agreement.
  • If the Customer has not entered into a Renewal Agreement with Crown Gas & Power in accordance with clause 1(ii) above and has not switched to another Registered Supplier upon the expiry of the Supply Period the Out of Contract Rate will be charged to the Customer in the circumstances set out in clause 2.6. The Customer shall in those circumstances only, and subject to clause 2.7 below, be entitled  to terminate  at any time  with immediate  effect if the supply  of Gas is being  charged at the Out of   Contract Rate.
  • Where the Contract Start Date pre-dates the Supply Date Crown Gas & Power shall be entitled  to:
    • adjust the Supply Period to the period commencing  on the Start Date and ending  on the expiry  of the Contract Term; and (ii) where applicable, make any consequential amendments to the Renewal Agreement Start Date and Renewal Agreement End Where Crown Gas & Power has exercised its rights under  this  clause 2.2 it  shall notify  the Customer (or its  authorised  agent) of the new expiry  date of the Supply  Period(s) within  ninety  (90) days of the Supply    Date.
  • If the Customer fails to comply  with  any of its obligations   under this  Agreement and such failure  is not remedied within fourteen (14) days after Crown Gas & Power has given notice to  the Customer requiring the failure to be remedied, without prejudice to its  rights  under  clause  4, Crown Gas & Power shall be entitled to suspend immediately its sale of Gas to the Customer until such time as the failure is remedied but shall be entitled to charge for Gas during the period of suspension at the Out-of-Contract Rate. Such suspension shall be without prejudice to any other rights or remedies that Crown Gas & Power may have. All costs which Crown Gas  &  Power  incurs in suspending the sale of Gas under this clause and any reinstatement of supply to  the Customer shall be borne  and paid by  the Customer before resumption  of supply   commences.
  • In the event that either party is in breach of any of its material obligations  under  this  Agreement and fails to remedy the breach within fourteen (14) days of being given notice  of such breach by  the  other party the  non-defaulting  party may terminate  this  Agreement with immediate
  • Either party may terminate  this  Agreement forthwith  by  written  notice  to the  other  party if  the

other party becomes insolvent or goes into liquidation (which in  the case of the Customer includes  the presentation of a winding up petition against it) or administrative receivership or being an individual, applies for a voluntary arrangement or enters into some other scheme or arrangement  with creditors or is unable to pay his/her debts within  the meaning  of  Section  268  of  Insolvency Act 1986  or presents a petition  to the  court for his/her bankruptcy.

  • The Customer may terminate this Agreement (and/or Renewal Agreement(s) (if any)) prior to the expiry of the  Supply  Period as follows:
  1. where the MCC is set out in the Contract Details (or Renewal Details as the case may be) the Customer shall, prior to termination, pay Crown Gas & Power all sums due under the Agreement (and/or Renewal Agreement(s) (if any)) calculated with  reference to  Formula A; or
  2. where the MCC is not set out in the Contract Details (or Renewal Details as the case may be) the Customer shall, prior to termination, pay Crown Gas and Power all sums due under  the Agreement (and/or Renewal Agreement(s) (if any)) calculated with  reference  to Formula
    • The Customer shall be liable for payment for any Gas taken (together with the Standing Charge) after termination of this Agreement (for whatever reason) until such time as Crown Gas & Power ceases to be treated by the Transporter as the Registered Supplier in  respect of each
    • Following expiry of the Supply  Period, if any invoice  remains unpaid  in breachof this Agreement:
      • the Customer agrees not to move to a new supplier of Gas until all debts due to Crown Gas & Power are paid in full; and (ii) without prejudice to its other rights and remedies, Crown Gas & Power may object to the transfer of any Site to another supplier until all debts to Crown Gas & Power are paid in
    • Following termination of this Agreement, a final invoice will  be sent to the Customer within  14  days of a Meter Reading being registered with Crown Gas & Power after the date upon which termination  takes effect and must be paid  within  10  days of the date of the In the event   of non-payment,  interest shall be charged in  accordance with clause  8.4.
    • Crown Gas & Power will not be held liable for any direct or indirect costs due  to any delay  in  taking over supply by a new supplier following termination of this  Agreement, save where Crown Gas & Power is in  breach of this  Agreement and is  solely  responsible  for such

  • In the event of termination by Crown Gas & Power of this Agreement further to clause 4 the Customer shall be liable for all reasonable costs and expenses arising out of termination (including but not limited to legal costs isolation and reinstatement fees) together with any outstanding  amounts  due  under this Agreement.
  • Any termination of this Agreement shall be without prejudice to any rights or remedies of either party that have arisen prior to Termination of this Agreement shall not affect the operation of any provision in this Agreementthat expressly or impliedly is to have effectfollowing termination.
  • In the event a Customer fails to complete and sign off the Contract Details, Crown Gas & Power shall supply Gas to the Customer under a Deemed Contract to which the terms and conditions as  set out in this Agreement shall apply (save for clauses 2.1 and 2) and Crown Gas & Power shall charge the Customer the  Deemed Contract Rate.


3.         WARRANTIES


The Customer  represents warrants and agrees:


  • that it is the owner or occupier of each Site  to which  this  Agreement relates;
  • that it has the authority to enter into  this  Agreement with  respect to each Site;
  • that it has the continuing ability and authority to fulfil the obligations of the Customer and to administer  the rights  of Customer, as set out in  this  Agreement in  respect to each Site;
  • that Crown Gas & Power may deal solely with Customer (save with consent where the matter is being dealt with through an agent) and rely solely on such dealings with Customer in all matters relating to the purchase of Gas at each Site, including  but not  limited  to the giving  and receiving   of all notices and statements, the making and witnessing of all measurements and tests, the paying and receiving  of all amounts  due  hereunder and the settlement of all disputes  with respect thereto;
  • that all pipelines, appliances, equipment and other  facilities other  than  the  Transporter’s Equipment, used in any way by the Customer in connection with Gas supplied to the Customer under this  Agreement:
    1. are used only for the purpose  for which  they were intended;
    2. are and will be operated so that they at all times remain compatible with the Transporter’s transportation system; and
  • will at all times  be properly  maintained,  serviced and kept in  good  order and repair; and
  • that in using Gas supplied to any Site under this Agreement, Customer shall apply the proper standards of



The Customer shall:

  • not interfere in any way with the  Meter  and/or  SMART Metering Equipment  and maintain  both in  good  working condition;
  • at all times allow Crown Gas & Power, the Transporter, their agents or Installer  access to each  Site  for any purpose  whatsoever connected with  the supply  of Gas under  this Agreement;
  • keep Crown Gas & Power informed as to the intended  use of Gas  supplied;
  • not install any apparatus, which  may cause pressure fluctuations  in  the Transporter’s Equipment;
  • not mix Gas with  any substance;
  • in the event of an escape or leak, comply  with Crown Gas & Power’s Gas Escape  Procedure;
  • be responsible  for all pipes  and apparatus after the Meter;
  • not requesta quantity of Gas which is in excess of, or less than the amount which the Transporter’s Equipment and/or Meter Installation  is  capable  of delivering   to the Site;
  • provide the names and phone numbers of three (3) representatives for each Site (or one (1) representative for Site(s) manned 24/7) who can be contacted at any time day or night by Crown Gas & Power or the Transporter in case of emergency if the Total Nominated Consumption at such Site(s)  exceeds 732,677kWh; shall not cancelany appointment for Crown Gas & Power, the  Transporter, Installer  their  agents or subcontractors to attend the Site(s) without first giving the relevant party forty-eight (48) hours prior written For the purposes of this clause “relevant party”  shall  mean the  party with whom the  Customer had arranged the appointment; pay Crown Gas & Power the Contract Price or (where appropriate) the Deemed Contract Rate or Out of Contract Rate together with, in all circumstances, all other sums due under the Agreement from the Agreement Date (and where there are more than one Customer or Consumer such obligation shall  be joint   and several); where Crown Gas & Power is not the existing supplier of Gas to the Site take all necessary steps  and comply with all requests to ensure that the Site is transferred to Crown Gas & Power and indemnify Crown Gas & Power against all and any losses (including direct, indirect and Consequential Losses), damage costs and charges and third  party claims  arising  as a result of  or  in  connection  with  the Customer`s  breach of this  clause 12; as soon as reasonably practicable, provide Crown Gas & Power with evidence of any relief and/or exemption it is able to claim  in  connection  with its  Gas consumption  (Crown Gas & Power shall be under no obligation to apply such reliefs  and/or  exemptions  to the Customer`s  charges where  the Customer has failed  to comply  with  this  clause 13); promptly provide  Crown Gas  & Power with  accurate and complete  information   and  shall   fully identify Crown Gas & Power against any charges and/or losses suffered or incurred  as a result  of the Customer`s  breach of this  clause  4.14; advise Crown Gas & Power immediately  if  any Meter is  removed from the  Site(s); and without prejudice to any rights or remedies of Crown Gas & Power under this Agreement, in the event that the Customer wishes to either sell or terminate the use of a Site, give no less than twenty- eight (28) days’ notice to Crown Gas & Power of such sale or termination of use and promptly supply Crown Gas & Power with all and any information reasonably requested in respect of such sale or termination (including but not limited to any sale, tenancy agreement or any other relevant formal documentation). The Customer shall remain liable for all charges incurred up  to  and including the date of the final Meter Further, where any Site is to be sold, such Site shall only be removed from this Agreement and this Agreement shall only terminate in respect of such Site, with Crown Gas & Power’s written consent and on Crown Gas & Power being satisfied, inter alia, that the supply of Gas to such Site is being governed by  a valid  agreement with  another supplier or that the new owners of such Site have entered into  an agreement for the supply of Gas  to that Site  with  Crown Gas & Power.

For the avoidance of doubt, in circumstances where Crown Gas & Power has not been notified of the removal of a Meter from a Site in accordance with clause 15 or of the sale or termination of use of a Site in accordance with clause 4.16 Crown Gas & Power shall be under no obligation whatsoever to remove such Meter or Site from this Agreement, and this  Agreement shall remain  in full force and effect in respectof any such Site and the Customer shall be responsible for paying for any Gas supplied  (in the case of breach of 4.16), together with  all related   charges.

Without prejudice  to its  other rights  and remedies, Crown Gas & Power may object to the transfer of a Site to a new supplier if there is any sum owing to Crown Gas & Power, in breach of this Agreement, in  respect of such Site.

In the event that the Customer suffers any loss as a result of any legitimate action taken by the Transporter and/or Crown Gas & Power (including its authorised agent), which is in  compliance with the UNC and which is not as a result of the Transporter’s and/or Crown Gas & Power’s negligence, the Customer shall  not  bring  any action  or  proceedings  against Crown Gas & Power or the Transporter and neither the Transporter nor Crown Gas & Power shall have any liability to the

5.         QUANTITIES

  • Crown Gas & Power will sell Gas to the level of the MACC provided always, however, that Crown Gas & Power’s obligation to supply shall be limited to the capacity of the existing Transporter’s Equipment and the
  • Where the FAC is more than 500,000  kWh:
    1. If the Customer received from Crown Gas & Power in any Supply  Period less than the MCC for each Supply  Period, Crown Gas & Power shall be entitled  to adjust  the Contract Price  in accordance with the Customer’s actual consumption by charging the Customer, and the Customer shall pay, an amount equal to the difference between the actual quantity received and the MCC multiplied   by the Contract Price;  and
  1. If the Customer received from Crown Gas & Power in any Supply Period more than the MACC Crown Gas & Power shall be entitled to charge the Customer the difference between the Unit Charge and the published daily  SAP multiplied  by  the consumption  in  excess of  the MACC profiled in accordance with the  System  Operator`s  Demand  Attribution
  • In respect of each Site  where a Customer  has consumed (or  has estimated to consume)  less than 10,000 kwh by each Supply Date anniversary Crown Gas & Power shall be  entitled  to recover  from the Customer all costs incurred by Crown Gas & Power in connection with the transportation and metering of Gas to the Site  (including  any standing  charges) whether or not  Gas is  consumed at the Site.
  • Where the FAC is 500,000  Kwh or less Crown Gas & Power shall only  adjust the Contract  Price:
    1. where the Customer`s actualconsumption is materially less than the MCC and in such cases Crown Gas & Power shall seek only to recover a sum equivalent to the loss it suffers as a result of such consumption shortfall;   or
    2. where the Customer`s actual consumption is materially more than the MACC and in such cases Crown Gas & Power shall seek only to recover any additional costs and expenses it incurs in  delivering   the additional



  • Gas supplied shall comply with the same standards of pressure and quality as applied  to the supply of Gas by the Transporter under the Act and any applicable Statutes and Regulations in force from time  to
  • Crown Gas & Power shall ensure that the Transporter or Installer is responsible for the installation, operation and maintenance  of each
  • If SMART Metering Equipment is to be installed (which shall be at the Installer’s  discretion)  at  any time during the Supply  Period the Customer shall permit the Installer suchaccess as is required to install  the  SMART Metering   Such installation shall  be at the  Installer’s  cost.  If  the Customer requires any data from the SMART Metering Equipment the Installer reserves the right  to charge an additional  amount  for such information.
  • Meter Readings shall be collected by the Transporter, their authorised agent, or another person appointed by Crown Gas & Power to take Meter Readings except where Smart Metering Equipment is installed, in which circumstances a  reading may be  taken  by the  Installer,  Crown Gas &  Power or their  authorised agent(s)..
  • If in any Contract Month the Meter is not read or a Meter Reading is not made available  promptly  to Crown Gas & Power by the Meter Reader or otherwise, by the Customer (and there is no SMART Metering Equipment or the SMART Metering Equipment  installed  is  not working  either  at all or properly), the quantity of Gas taken by the Customer for such Contract Month shall be estimated by Crown Gas & Power. If an invoice covers a period of more or less than one calendar month, then Crown Gas & Power reserves the right to adjust the monthly invoice to reflect consumption  for a calendar
  • The Customer may request that the Meter be verified  for The Customer shall,  initially, be liable for all the costs and charges of and associated with  such  verification  process (Verification Charges ) and which must be paid to Crown Gas & Power in full prior to the examination and/or testing of the Meter. Where the Meter is found to be recording inaccurately Crown Gas & Power shall: (i) refund the Verification Charges; and (ii) make  appropriate adjustments  to the Customer`s  account.
  • The reading shown on the  Meter shall be  evidence of the  quantity  of Gas
  • The quantity of Gas consumed in energy terms shall be calculated using formulae generally  accepted in  the  Gas



  • The Contract Price is exclusive of VAT or any other tax, duty or imposed levy on the sale, consumption or use of the Gas, Crown Gas & Power shall be entitled to add VAT at the prevailing rate and to adjust any amount invoiced to reflect any other tax duty imposed on the sale of Gas  from time  to
  • Crown Gas & Power shall use reasonable endeavours to advise the Customer of the proposed Contract Price for a Renewal Contract at least sixty (60) days prior to the expiry of the Supply
  • Unless the Customer agrees the  Renewal Details  prior to the  expiry of the  Supply Period it will be treated as not wishing to enter into a RenewalAgreement and the provisions of clause 2.1(iii) shall apply.
  • Notwithstandingclauses 7.2 and 7.3 above  Crown Gas & Power shall be  entitled:-
    1. at any time on 28 days’ notice to amend this Agreement and the Contract Price as a result  of: (a) any change in the arrangements or costs for the transportation and/or  distribution  of Gas in place between the System Operators and Crown Gas & Power; and/or (b) any regulations  set by  the Government  including  but  not limited  to any increase in  VAT levies or any imposts;
    2. at any time to pass on to the Customer any penalties incurred and/or review the Contract Price as a result of the Customer failing to provide accurate and complete information punctually;
  • at any time to amend this Agreement and the Contract Price where there is a reduction in  the  number of Sites  receiving  Gas pursuant to this  Agreement; and
  1. at any time amend the Contract Price where the Customer is (or has been) in breach of agreed terms to pay Crown Gas & Power by direct
  • Crown Gas & Power will be allowed to charge the Customer for any Site works it arranges on behalf of the Transporter or
  • Unless expressly stated otherwise, all quotations issued by Crown Gas & Power are based upon a Low Pressure Meter Crown Gas & Power reserves the right to pass on to the Customer any additional charges incurred should  the  Meter Installation  be  at Elevated  Pressure.





  • Crown Gas & Power shall, prior to entering into this Agreement, undertake credit checks on the In the event at any time during this Agreement the Customer’s credit rating falls to a level at which Crown Gas & Power (or its credit insurer) determines it is no longer appropriate to give the Customer credit, Crown Gas & Power may request a third party guarantee and/or a  security deposit of up to three (3) peak months’ charges or may, in such circumstances,  and  without prejudice to its rights under clause 2.5 above, terminate the Agreement on giving  the Customer not less than  one  (1) calendar month’s   notice.
  • Crown Gas & Power will make all reasonable efforts to post or email monthly  invoices  (“e-  billing”) to the Customer for each month detailing the Quantity of Gas received and the Contract Price of the Crown Gas & Power, however, reserves the right to invoice the Customer for  such periods and at such intervals  as it  sees fit.
  • Payment shall be made by the method agreed as set out in the Contract Details or the Renewal Agreement. If payment is to be made by direct debit, Customer shall at all times ensure there are sufficient funds available from the Customer’s account  in  such bank to meet such direct  All Crown Gas & Power direct debits for the amount due for Gas delivered  in  a Contract Month  will be taken from the Customer`s bank account ten (10) days after the date of invoice immediately following the month in which such Gas was delivered. Unless  otherwise  agreed if  payment  is  made by  any other method  Customer shall  pay any invoice  promptly  but  in  any event within   ten

(10) days from invoice   date.

  • If payment has not been received by the due date Crown Gas & Power shall have the right without prejudice to any other rights under this Agreement to charge interest on the overdue amount from the due date at a rate of 4% per annum above Barclays Bank Plc  base rate in force at the
  • If at any time the Customer cancels its direct debit arrangement without prior consent in writing from Crown Gas & Power or the direct debit mandate is not effective Crown Gas & Power will have the right to increase the Contract Price by 0.5p/kwh and charge the Customer  an administration fee of £1.00 per day which shall be added to the standing charge until payment by direct debit  is
  • If the Customer wishes to be provided with duplicates of any invoice Crown Gas & Power reserves the right to charge the Customer an additional fee for this service, the amount of such fee to be determined by Crown Gas &
  • If Crown Gas & Power are supplying more than one Site under this  Agreement to the Customer  (or to any associated or holding company of the Customer)  then in  such circumstances, Crown Gas & Power shall be entitled to transfer or credit monies  between the accounts of the Customer  (or any associated or holding company of the Customer) where monies are outstanding or where monies  paid  have been misallocated  between such
  • The Customer shall have no right of set-off against any monies due to Crown Gas & Power under this Agreement or


9.         FORCE MAJEURE

  • Either party shall be relieved from the consequences of  failing  to perform its  obligations  under  this  Agreement to the extent that such failure  is  the result of an Event of Force
  • An ‘Event of Force Majeure’ shall mean any event or circumstances beyond the reasonable control of either party resulting in the failure by that party to fulfil any of its obligations  under  this Agreement and which shall  include  without  limitation:
    1. damage to, or failure, breakdown of physical inoperability of the System Operator’s transmission system, the Transporter`s Equipment and/or Meter and/or the facilities of Customer at any Site;
    2. non-availability of supplies  of Gas from the  Transporter;
  • act of Government, national, municipal or other governmental agency, whether domestic or foreign;
  1. war declared or undeclared, civil war, riot  or civil  disturbance;  or
  2. strike, lock-out or other industrial action, provided however that in no  event shall  either party be relieved from liability in circumstances in which the Event of Force Majeure could have been prevented or overcome  by the  exercise by it of reasonable
  • The parties shall not be relieved  by reason of Force Majeure from any obligation  to indemnify  or  to make  any payments due  under the



  • Crown Gas & Power warrants that Customer will obtain good title to the Gas supplied in accordance with the terms of this Agreement and such Gas will be free of all liens, charges and adverse
  • Title to and risk  in  the Gas received by the Customer shall  pass to Customer at the Offtake
  • Subject to clause 4 below and clause 4.12 above neither Crown Gas & Power nor  Customer shall in any circumstances be liable to the other whether in contract, tort (including negligence), equity, breach of statutory duty or otherwise for any Consequential Loss whether or not  foreseeable.
  • Nothing in  this Agreement shall exclude  or restrict the liability   of either party:
    1. for death or personal injury resulting  from negligence;  or
    2. for fraud or fraudulent  misrepresentation; or
  • under the Consumer Protection Act 1987;  or
  1. for breach of the implied conditions as to title and quiet possession implied by the Sale of Goods  Act 1979  and the Supply  of Goods  and Services Act
  • Subject to clauses 3 and 10.4 Crown Gas & Power`s total liability in respect of all other losses arising under or in connection with this Agreement whether in  contract,  tort  (including  negligence),  equity,   breach of  statutory duty  or  otherwise  shall  not  exceed the  cost  of  the Gas supplied in the previous twelve (12) Contract Months or the period for which the Gas has been supplied,  whichever is  the shorter.
  • Customer shall  indemnify   Crown  Gas  &  Power  against  all  and  any  claims,  losses,  costs and

charges arising out of any act or omission by the Customer in respect to its obligations under the Agreement.


  • Where the Customer (or its authorised agent) provides personal information to Crown Gas & Power, the Customer confirms that: (i) it has obtained  the permission  of the relevant individual(s) to provide such personal information to Crown Gas & Power; and (ii)  that  the  relevant individual(s) agrees that the personal information can be used for the purposes set out in this The Customer shall notify Crown Gas & Power immediately in writing should the relevant individual(s)    withdraws this  permission  at any time.
  • Crown Gas & Power or its authorised agents may use personal information (including information relating specifically  to this  Agreement):
    1. to carry out our obligations   under this  agreement;
    2. to contact you (including by post, e-mail, phone, text or other forms of electronic communications) to provide information, products or services which we believe may interest you, or to carry out market research (except where you have asked that the relevant individuals are not contacted for such  purposes);
  • to carry out quality   assurance checks;
  1. to help to prevent and detect fraud; and
  2. if we are under a duty to disclose the  personal information  for legal or regulatory  reasons to third  parties such as the police,  Ofgem or other regulatory  body  or
  • Crown Gas & Power will be the data controller of such personal information for the purposes of the


  • Crown Gas & Power may assign, transfer or novate this Agreement provided that the assignee, transferee or incoming party is an approved gas supplier by  the  Director General of  Gas supply and the Customer shall promptly execute and deliver such documents and perform such acts as  may be required to give effect to such assignment, transfer or novation The Customer may not assign, transfer or novate this  Agreemen twithout the prior  written consent of Crown Gas &
  • Any notice to be given pursuant to this Agreement shall be in writing and may be served by personal delivery or first class post or by email to the parties  at their  respective addresses as set out in the Contract Details or the Renewal Details and shall be deemed to be given  when received at such addresses on the day when personal service is effected or if by post two (2) days after the date of posting or in the case of email upon acknowledgement from Crown Gas & Power of receipt of the
  • This Agreement shall be governed by and constructed in accordance, with the  laws of  England and Wales. The parties submit to the exclusive jurisdiction  of the courts of England  and Wales as  the proper legal forum for the settlement of any controversy or dispute which cannot be settled by agreement between parties within  fourteen (14) days of the  same
  • Crown Gas & Power reserves the right to make such changes as deemed necessary by Crown Gas & Power to these terms at any time for operational reasons including (without limitation) to ensure continuity of supply of Gas for the Supply Period and/or to comply with its legal and/or regulatory The Contract Price shall  remain  the same for each Supply  Period (save  as provided for (i) by clauses 2.12, 5.2, 5.3, 5.4, 7.4; or (ii) any other relevant clause of this Agreement; or (iii) any variation to the Standing Charge) and no other material changes to the Contract Details or the RenewalDetails or these Terms and Conditions  will  be made without  the consent of the Customer.
  • During the Contract Term, if requested Crown Gas & Power may, at the Customer`s expense, assist the Customer to offset its carbon emissions as part of a voluntary scheme by purchasing carbon credit(s) to satisfy  the  Forecast Contractual Consumption   (FCC). Crown Gas  &  Power

shall be under no obligation to purchase additional carbon credits (or refund the Customer) should actual Gas consumption vary from the FCC. Compliance with all relevant legal and/or regulatory requirements  and/or obligations    remains  the  Customer`s responsibility.

  • The Customer or an authorised signatory on the Customer’s behalf may use an electronic  signature on the Contract Details or Renewal Details, subject to verification of the signature in accordance with  Crown Gas  & Power’s authentication

How can we help you?

If you have a question or need some further information please get in touch using one of the options below

Crown Gas & Power
Bury New Road,
Heap Bridge,
Tel: 0161 762 7744

Where to find us...