Midas Pattern Company is an award-winning, carbon net-zero Precision Polyurethane Moulding Company specialising in the manufacture and supply of PU RIM Mouldings. Midas has become synonymous with going green, with 650 solar panels, complete LED lighting, 100% recyclable packaging and of course their 100% biogas supplied by Crown Gas & Power.
We wanted to speak with one of our biogas customers to find out exactly how our product helps businesses like Midas overcome traditional barriers and we were blown away by the feedback and the story Alan had to tell.
“I knew that our reliance on natural gas for heating was going to be a major obstacle on our green journey. So, when I realised you guys could offer 100% biogas, it was a no brainer. We simply had to have it.”
Alan Rance, Midas Pattern Company Ltd
“Since 2012, Crown Gas & Power has consistently shown that customer and reseller partnerships are at the forefront of their thinking. The Customer Service team at Crown Gas & Power is easy to deal with, prompt and they are all clearly passionate about their work. In terms of account management, we rarely get any issues and if we do, they are resolved quickly.”
James Baker, Head of Energy at Focus Group
“One of the best customer services I’ve ever dealt with for an energy company. Phones are always answered, emails always replied quick, any issues dealt with urgency and always have a good laugh with the friendly staff. Complex, or what could be complex, issues such as connections, meter installations etc are made easy and simple.”
Rumon Miah, Google Review, June 2021.
“I found the customer service to be excellent. They had been given my details in error by another customer. I just called and they helped fix it straight away. No tiresome holding the line, no list of options to get through to the right call centre. Just a nice person who knew exactly what to do and did it. I’m so pleased I used some of the time I saved to write this!”
Steve G, Google Review, June 2021.