We’re extremely excited to announce that Crown Gas & Power has been named the top non-domestic supplier in the UK by Citizens Advice Bureau.
Being a company that strives to lead by service, this is the standard we set ourselves. We’re happy that our efforts have been recognised and look forward to maintaining and further improving our reputation.
The Citizens Advice Bureau’s non-domestic energy supplier performance league table compares how energy companies rank on handling complaints from best to worst. This is aimed to help customers understand how suppliers perform and make decisions about switching easier.
“For years we have been striving to provide a best in class customer service from the moment the customer signs their contract with us. Now having been publicly recognised by such a well-respected company is a huge step for us and we’re looking forward to building on this in the future.”
Carrie Haworth, Customer Experience Manager
The performance model represents weighted complaints made to the independent bodies, who are Citizens Advice Consumer Service, The Extra Help Unit, and Ombudsman Services:Energy.
Weightings have been allocated to reflect the seriousness of the complaint and the time and effort spent by the consumer to get their problem resolved. The weightings in the model place greater emphasis on situations where the consumer has had to repeatedly contact their supplier, or another agency, because the company had failed to deal with their problem.
The number of non-domestic cases received about each company in each of the categories are multiplied by the weighting factor and then divided by each company’s number of non-domestic customers. (Customer numbers provided by suppliers as part of a recurring request for information).
To view the full article please see Citizen’s Advice Bureau Supplier Performance.
It’s an exciting time to be with Crown Gas & Power. As we grow year on year, we not only able to maintain our great customer service but thrive and improve! Some other great reasons for joining Crown Gas & Power;