Online account management

How we are improving online energy management

In order to assist our customers in taking more control of their energy consumption, we have optimised our customer portals. You are now able to monitor your consumption and check your energy bills, improving the customer experience. With the technological advancements within our industry such as Advanced Metering, saving energy will become natural.

Exisiting customers register today

Your account at your fingertips

All your account information is available at your fingertips. Right from login, you will be able to view how much you have consumed, how much you have spent and your contract length. This information will be displayed on the portal homepage accompanied by the details of our Customer Relations team.

Consumption tracking

Within the portal, our customers are able to keep track of monthly consumption, which will ensure accuracy and integrity when we distribute our energy bills. Customers are also able to keep track of their daily usage, as well as a filterable date format where the customer can select two dates and view the consumption within the selected time frame. We want to help our customers save on their utility bills, which is why we present an opportunity for you to keep a keen eye on your energy consumption.

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Your online account

We have also included a clear and concise portrayal of your regularly updated account balance. Our customers are able to view historical invoices from previous supply contracts with us. This will assist you when presenting your accounts. Furthermore, this will also allow another cost-crunching opportunity enabling you to compare your previous bills to determine how much you are spending throughout the year. Accompanying our consumption tracking charts is our commitment to accurate payments and billing, allowing your business the opportunity to grow without worrying about an overpriced energy bill.

Access to all documentation

If your business circumstances change, you will have instant access to all our customer forms and documentation. Whether you are moving to new premises or there has been a gas/electricity emergency, you will have all the relevant documentation required to guide you through what you need to do.

The customer portal features:

  • Simplified homepage – account information at your fingertips
  • View current energy bills and download in PDF version
  • We now distribute energy bills via email
  • Energy consumption tracking – including Advanced Meter
  • Access all important documentation

For more information about how you can benefit from our customer portal contact our team on 0161 762 7744 and our Customer Service team will guide you through our online portals and answer any questions you may have.

What our customers say

Prompt, accurate, friendly and professional service.

Stewart Hugill - Customer

Since using Crown we have developed the Connections and Metering side of the business to support our growing client base which we are delighted with, the service provided by the team is invaluable and we look forward to working with Crown Gas & Power on future projects.

Robert - Broker

You’ve made the process very simple, turned things around very quickly and kept me up to date all the way. It is really refreshing to have such a service with a new connection.

Rory - Broker