Customer support

We're here to help

Welcome to the customer support section of our website. Our Customer Service team has drawn up a series of important Payment, Contract & Portal FAQs should you require any online assistance throughout your contract duration or siteworks installation.

Alternatively, do not hesitate to contact our team throughout the day Monday-Thursday: 08:30-17:30, Friday: 08:30-17:00. We aim to resolve all queries, with honesty, accuracy & speed. Ask us anything, from transfers to billing, AMR or meter readings & our friendly, knowledgeable team are just a few seconds away, because unlike the big six we put you straight through to a real person.

Get in touch
View our Online Documents
Quotations & Contract FAQs
Payments & Billing FAQs
Customer Portal FAQs
Automated Meter Readers
Submit a Meter Reading
Making a complaint
What to do in a Gas Emergency
Treating Customers Fairly

Dedicated to our customers

We believe in fair treatment for all customers under our gas supply. Whether you are a sole proprietor or a multiple site property manager; we are actively listening to your feedback in order to provide an accurate, fair and honest service. If you have an idea that might improve our service to you, get in touch and send us your feedback. What we have done recently:

• Improved our service to property managing agents – creating a brand new multi-site managing portal
• Simplified our energy invoices – including a summary of key terms & calculations
• We now install Automated Meter Readers across all sites under our gas supply to ensure all customers are billed accurately
• Over 70% of our customers now receive their bills online

What our customers say

Since using Crown we have developed the Connections and Metering side of the business to support our growing client base which we are delighted with, the service provided by the team is invaluable and we look forward to working with Crown Gas & Power on future projects.

Robert - Broker

Crown Gas & Power have provided a user friendly end to end gas metering and supply service that has taken the stress out of getting new supplies up and running for our clients.

Richard - Broker

Categorically an outstanding, dedicated, professional albeit friendly sitework team who have proactively worked with us to deliver substantial results.

Katie - Broker