Treating customers fairly

Devoted to you

At Crown Gas & Power are committed to providing our customers with a fair and professional service. Our relationships with customers are based on principles of openness, honesty and respect. It is our objective to provide our customers with a first-class service.

How we will do this:
  • Providing numerous ways of contacting us including dedicated telephone numbers and email addresses
  • Training our staff to provide a seamless service
  • Where problems do occur, we will do all we can to ensure a timely resolution of queries together with effective routes for query escalation
  • We will communicate to you jargon-free
  • Our invoices will be clear, concise and based on actual meter readings where possible
  • If your circumstances change, we will do our best to assist you
Fairness at the heart of what we do:
  • We will do all we can to resolve your queries quickly and fairly
  • We will notify you as quickly as possible of any issues that arise with your account
  • We will provide online account access for your convenience
  • We will continually challenge our staff, our systems and our processes to improve our products and services based on both customer feedback and continual self-review
  • We will utilise all feedback constructively
  • Should your account fall into arrears we will provide assistance where possible
  • Should you feel unhappy with the service you receive we will provide a simple, open and objective complaints handling process

This statement will be reviewed periodically to ensure it reflects our commitments and standards. Your feedback is important to us and helps us improve our products and services. Email us or call us on 0161 762 7744.

What our customers say

We are really happy with the service from Crown Gas & Power. We submit readings and receive invoices on time.

Catherine - Customer

Prompt, accurate, friendly and professional service.

Stewart Hugill - Customer

You’ve made the process very simple, turned things around very quickly and kept me up to date all the way. It is really refreshing to have such a service with a new connection.

Rory - Broker