My Account FAQs

We are changing the way our customers can monitor their business gas account. Simply contact our customer relations team on 0161 762 7744 and they will set up and provide you with further information about the benefits of our customer portal. Take a look at the frequently asked questions relating to our customer portal below.

What are the customer portal benefits?

Customer Portal Benefits:

  • View your usage
  • Submit your monthly meter reads
  • View your financial balance
  • Easily make payments
  • View your statements
  • Access & downloadable invoices
  • All your contracts archived in one place

If you have any questions contact a member of the customer experience team who will be happy to assist; 0161 762 7744.

What are the portal benefits for energy consultants?

Energy Consultant Portal Benefits:
• View and download important documents
• An updated list of new, expiring & live accounts
• View your clients’ consumption history
• Extra security when signing in
• Assign different roles
• See commission rates on all contracts

If you have any questions contact your account manager who will happily help guide you through; 0161 762 1883.

How do I get access to my portal account?

You can access the portal via the website, by creating an account and contacting customer service to have your accounts linked.  Alternatively, contact or call us on 0161 762 7744

How do I export invoices and statements to my office computer?

In the top right corner, you will see the export icon. Click the button and you will be able to download the files in PDF format or CSV file.

Where can I view my current account balance?

Your customer account can be viewed online via our customer portal. You can view your sites balance and export your data to your own system. If you have any issues or questions, you can contact our credit control team on 0161 762 7744.

Can I make a payment through my customer portal?

You can make payments through the customer portal, a ‘pay balance’ button is displayed within the account page of the portal, allowing you to both pay in full and selected invoices.

Who supplies my business gas?

If you haven’t transferred to Crown Gas & Power yet, you can check your current gas supplier here –

What our customers say

Crown Gas & Power have provided a user friendly end to end gas metering and supply service that has taken the stress out of getting new supplies up and running for our clients.

Richard - Broker

We are really happy with the service from Crown Gas & Power. We submit readings and receive invoices on time.

Catherine - Customer

Prompt, accurate, friendly and professional service.

Stewart Hugill - Customer