Suppliers must take all reasonable steps to identify micro business customers at the point of entering or extending a non-domestic supply contract.
Your company will be considered a micro business if it meets one of the following criteria:
Under the policy set by Ofgem, every supplier must adhere to the following rules when contracting with a micro business:
Your contracted rates are found on the front of your contract but may be subject to change as we explain in this section.
Our ‘You Fix’ product is our fixed price product which limits what changes can be made to your price over the duration of your contract with us. If you have agreed a contract for any other product, we will try to not change your charges during your ‘supply period’. Sections 7.2 and 12.4 of our General Terms & Conditions sets out the circumstances in which we may increase your charges. We will notify you in writing of any changes to your charges.
Your latest invoice will itemise your current charges and we will always notify you in writing of any changes.
If you are on a unit rate only contract and consume (or are forecasted to consume) less than 10,000 kWh by your supply date anniversary, we reserve the right to charge you for any costs we incur in relation to the transportation and metering of gas to your site as per our General Terms & Conditions. We will notify you in writing of any changes to your charges.
Yes. Back bills that are issued are limited to a period of no more than 12 months. We do have the ability to bill beyond this, but only if we believe that your actions have prevented us from sending you an invoice (whether they be obstructive or constitute unreasonable behaviour). You should note that we are still allowed to chase you for non-payment of invoices irrespective of the date of issue.
We will contact you in writing at least 60 days prior to your ‘end date’ with details of your renewal offer. If you do not agree to our renewal offer, your contract will automatically terminate on your ‘end date’ and you will be charged at our Out of Contract Rates from your contract ‘end date’ until the date that you switch supplier or agree a new contract with us.
If you do not renew with us and you fail to switch supplier, you will be charged Out of Contract Rates from your ‘end date’. Our Out of Contract Rates will be higher than the contracted rates for your supply. In this situation, you have the right to change supplier at any time subject to you paying our charges in full first.
For a copy of our prevailing Out of Contract Rates, please see here.
If you choose to switch supplier at the end of your Agreement, you must appoint a new supplier to take over from the ‘end date’. In order to switch supplier, you must have paid all outstanding sums due to us under the terms of your Agreement. If you have not done this, we have the right to prevent your transfer as per our General Terms & Conditions.
Your Agreement will state within the Product Type what proportion (%) of the gas we deliver to you is from biogas. Please note that we only commit to delivering green gas or carbon offsets up to the Forecast Contractual Consumption (FCC) or the agreed percentage detailed on your Agreement. Any gas consumed in excess of your FCC or stated percentage of your FCC may not be from biogas sources or carbon offset.
Yes. We may pay your broker a commission on one or both of the following bases: (a) an uplift in pence per kWh incorporated into the Unit Charge you pay; and (b) a fixed price uplift incorporated into the Standing Charge you pay.
The level of uplift included within your supply contract is not determined by us and should be agreed between you and your broker when you procure their services.
For more information you can email us at firstname.lastname@example.org.
For general information on how we work with our brokers, please see our Quotations & Contracts FAQs.
We are really happy with the service from Crown Gas & Power. We submit readings and receive invoices on time.
Since using Crown we have developed the Connections and Metering side of the business to support our growing client base which we are delighted with, the service provided by the team is invaluable and we look forward to working with Crown Gas & Power on future projects.
When you change gas suppliers and get a fantastic deal, you worry that the service may not be good when you need it, you have certainly put that to rest.
Fantastic, Thank you!