Payments & billing information

Don’t have time to give us a call? Look at our Payment & Billing FAQs, if you’re still unsure don’t hesitate to call our team on 0161 762 7744.

What is an AMR?

This is an Automated Meter Reader (AMR). An AMR device can be either embedded within a meter or physically attached to an existing meter. The AMR will send meter reading data directly to us via an appointed agent.

How can I get an Automated Meter Reader installed?

You can complete our AMR form and return it to amr@crowngas.co.uk. We will pass your details onto our metering partner who will arrange a convenient time to install the equipment. Take a look at our AMR installation Request Form.

For any further payment or billing queries not addressed above, please contact our Credit Control team on 0161 762 7744 or accounts@crowngas.co.uk

When will my Direct Debit be taken?

Direct debit payments are taken on or around the 15th of each calendar month. Any amounts due after such date are usually taken around 10 days after the date of invoice.

When is the best time to submit a meter reading to ensure I am billed to an actual reading?

Meter reads are to be submitted within the last 3 working days of each calendar month. We recommend that you submit regular meter readings to ensure the accuracy of your bills. Furthermore, you may want to consider having an AMR installed in order to generate more accurate, automatic meter readings for your convenience. For new customers, once you have transferred, we require an opening meter read 3 days before the contract start date. Don’t forget to enrol on to our meter reading reminder list! More information can be found under the ‘How do I submit a meter reading?’ tab below.

Can my estimated gas bill be amended?

YES – if you have received an estimated bill, amended meter readings should be submitted within 10 days of the estimated invoice. We aim to reduce the number of estimated energy bills by ensuring our customers take appropriate measures to manage their energy.

How do I submit a meter reading?

We know running your business is important and time isn’t always available, to help save you some time we give you four easy ways to submit your meter readings. But not only that, you can enrol in our meter read reminder list. Read below for more information.

To submit a meter reading to Crown Gas & Power, here are four options to choose from:
1. Call a member of our Customer Experience team on 0161 762 7744
2. Email hello@crowngas.co.uk
3. Submit readings via the website form here, which is a popular choice with our customers
4. Via your ‘My Account’ portal

Interested in having that extra security knowing your monthly meter readings are due? Don’t worry, you can enrol on to our meter readings reminder list where we will politely notify you each month. Let us help take some of the stress out of your day-to-day running or your business.
To enrol on our meter reads reminder list simply submit your request to hello@crowngas.co.uk and we will add you, all you need to provide us with is;

1. Account or site number
2. Contact name
3. Contact email address

We look forward to hearing from you!

How can I change my payment method to Direct Debit?

A direct debit form must be completed and submitted to our Credit Control team. Direct Debit forms can be downloaded below. Please email your Direct Debit form to accounts@crowngas.co.uk.

Download our Direct Debit Form

What is the VAT rate on business gas and electricity?

VAT on business gas & electricity bills is usually charged at a rate of 20%, but some businesses will be able to pay a reduced rate of 5%, if they use less than 33 kilowatt-hours of electricity – or less than 145kw hours of gas – per day due to de minimis. There is also a list of qualifying business types that can qualify for 5%, regardless of usage (schools, charities etc).

What is the de minimis business energy rate?

VAT for business energy supply is set at a standard rate of 20%. However, there are some exceptions where businesses may qualify for a reduced rate of 5%.

The de minimis business energy rate refers to the threshold set by HMRC for which VAT will be charged at the reduced rate for gas or electricity. If your usage meets the de minimis criteria, then your business will automatically be charged VAT at a reduced rate of 5%. The de minimis level for gas consumed is 145 kWh per day or 4,397 kWh per month. For electricity this level is 33 kWh per day or 1,000 kWh per month.

Further details, including how de minimis applies, are available by HMRC here.

Do I qualify for de minimis business energy VAT rates?

Reduced rate qualification:

  1. Your business is a non-for-profit organisation or a charity
  2. At least 60% of your energy usage is for domestic or residential purposes
  3. Energy consumed meets the ‘de minimis’ criteria set by HMRC

If you fall into criteria 1 or 2 as listed above, you can notify us of the reduced rate by completing a VAT Declaration form.

Where can I get external debt and budgeting advice?

If you regularly find yourself unable to pay bills or are worried about mounting debt, the pages below contain more useful information and support.

  • Citizens Advice

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-small-businesss-energy-supply/your-small-business-cant-afford-its-energy-bills/

  • Business Debtline

https://www.businessdebtline.org/

What our customers say

Prompt, accurate, friendly and professional service.

Stewart Hugill - Customer

Crown Gas & Power have provided a user friendly end to end gas metering and supply service that has taken the stress out of getting new supplies up and running for our clients.

Richard - Broker

We are really happy with the service from Crown Gas & Power. We submit readings and receive invoices on time.

Catherine - Customer