Faster switching

Headlines

Under the new faster switching arrangements, the following changes will become effective for gas and power:

  • The fastest switch possible will be five working days for domestic and non-domestic meter points, which will be reviewed by Ofgem at a later date with a view of reducing this to one working day (domestic) or two working days (non-domestic)
  • The slowest switch possible is 28 calendar days in advance
  • The objection window will be set to two working days for non-domestic meter points and one working day for domestic meter points

Transition*

The run up to 18th July 2022 will require suppliers to hold back new switches designed for the new Central Switching Service (CSS). In order for the CSS to be able to process such an abnormal load, a five working day “market pause” will commence immediately on go live.

As a result, switches with an effective date of 19/07/2022 and 20/07/2022 will not be achievable for Crown Gas & Power (this range may differ for other suppliers). As the CSS go live has deliberately been set for mid-month it is expected that consumer impact will be minimal.

*All dates subject to change. A final go-or-no-go decision is due on 30th June 2022.

What our customers say

When you change gas suppliers and get a fantastic deal, you worry that the service may not be good when you need it, you have certainly put that to rest.
Fantastic, Thank you!

Jackie - Customer

You’ve made the process very simple, turned things around very quickly and kept me up to date all the way. It is really refreshing to have such a service with a new connection.

Rory - Broker

Categorically an outstanding, dedicated, professional albeit friendly sitework team who have proactively worked with us to deliver substantial results.

Katie - Broker