Join our Customer Service team

Our Customer Service team has a requirement for a new Customer Service Advisor with a primary function of being the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales.

As a Customer Service Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.

Responsibilities:

  • Receives customer requests by telephone or email, provides information requested or ascertains who best to provide the information
  • Processing change of tenancies that occur accurately and in a timely manner
  • Liaising with clients both verbally and in writing
  • Ensure customer and broker enquiries are resolved within a timely and effective manner
  • Shared management of the busy shared customer enquiry inbox
  • Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
  • Liaising with associated third parties both verbally and in writing
  • Seek to identify process or system improvements
  • Ensure documents and letters are produced and distributed accurately
  • Maintaining data accuracy
  • Type documents as requested
  • Keeping notes on customer accounts up to date

Desired personal attributes:

  • Excellent verbal and written communication skills
  • Strong organisational skills
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Excellent IT skills, with proven working knowledge of MS Office including MS Excel
  • Excellent attention to detail and a high level of accuracy in all areas of work
  • Analytical
  • Able to multi task and prioritise within a challenging environment
  • Able to work well both individually as well as part of a team
  • Flexible approach to work

Advantageous skills:

  • Experience in working with data and / or file flow communications
  • Experience of managing and prioritising daily tasks and working within set process controls
  • Experience of working in a front line customer focused role