IT Support Analyst

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a business that is working hard to make a difference in our industry.

Benefits

• 25 days holiday
• Yearly bonus
• Flexitime
• Onsite gym
• Free parking
• Paid social events
• Mental health support
• Childcare vouchers

The role

Crown Gas & Power is looking for an IT Support Analyst to join its busy and thriving Change and Technology team. The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class class customer service to its customers.

Reporting into the Systems and Network Engineer, you will be responsible for providing technical support and advice to users across the business and will also be responsible for carrying out Server maintenance activities. The new team member will also be given the opportunity to work on exciting projects and developments within the business.

Responsibilities

• Provide technical support in relation to desktop and software issues ensuring users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date with their calls
• Required to setup and configure desktop devices, laptops, tablets, and smartphones
• Providing an accurate and complete log of work requests for jobs received by email, self-service or telephone, ensuring the system is updated on a regular basis
• Required to carry and move equipment including desktop machines and keep asset register up to date

Skills

• Essential:
  • Knowledge of Microsoft Windows (Windows 10 and Windows Server) and Microsoft Office
• Desirable:
  • Knowledge of IT networking technology
  • Knowledge of ITIL

Personal attributes

• Ability to investigate problems
• Patient and methodical with an aptitude for problem solving
• Excellent Customer Service skills
• Excellent written and verbal communication skills
• Self-motivated and able to work on own initiative but also as part of a team
• Ability to be flexible around working hours and open to working weekends and bank holidays

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.