IT Support Engineer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a business that is working hard to make a difference in our industry.

Benefits

  • 25 days holiday
  • Yearly bonus
  • Flexitime
  • Onsite gym
  • Free parking
  • Paid social events
  • Mental health support
  • Childcare vouchers

The role

Crown Gas & Power is recruiting for a IT Support Engineer with confidence to perform in a fast-paced business environment and the desire to deliver excellent solutions and service. You must have experience of supporting operational teams and also development teams.

You will be responsible for supporting the development and deployment of applications, as well as configuring and maintaining the infrastructure required to support them. You will show enthusiasm for systems administration, keeping up to date with the latest operating systems, tools and techniques. You will be required to design, manage and develop all aspects of the IT networks and security and will work closely with internal stakeholders and end users to design and ultimately manage changes and improvements to the network/computing environment.

Responsibilities

  • Take the lead on day-to-day management and development of the systems and network
  • Installing and maintaining LAN/WAN/Wireless networks and devices, conducting circuit and traffic analysis, troubleshooting any issues for firewalls and routing
  • Developing new internal processes and procedures as required and reviewing existing processes and procedures for accuracy, consistency and relevance
  • Conduct proactive maintenance and administration of network services
  • Perform service interruption recovery and conduct root cause analysis
  • Maintaining up-to-date knowledge on network technologies and features as well as potential integration and added value with other services
  • Defining and implementing regular system performance procedural tests (e.g. system and data restores, failover and rebuild) to confirm own areas are ready in the event of an unplanned outage or major incident
  • Participate in projects as an infrastructure resource, providing recommendations and performing tasks as required.
  • Establish and monitor the VPNs and network tunnels, define and maintain IP addresses
  • Support users with system issues (Operating System, Hardware and Software)
  • Support Junior IT Engineers with complex IT issues
  • Monitor Systems and Network using monitoring tools
  • Support the business out of hours (on a rota basis)

Essential experience

  • Building and configuration of network infrastructure
  • Configuration and maintenance of the network and associated devices
  • Monitoring capacity and reliability of the systems
  • Computer networking, administration and installation
  • Experience of back up options, configuring computer networking and troubleshooting
  • Experience in network design
  • Expert knowledge of network security networks and platforms
  • An understanding of Active Directory and Group Policy and its functions
  • Good understanding of PowerShell

Essential skills

  • Exchange Online
  • Microsoft 365
  • User profile management
  • Performing backups
  • Server hardware knowledge
  • VMWare
  • Veeam
  • DNS and DHCP management
  • VPN management
  • Setting up (self-signed) SSL certificates
  • Renewing SSL certificates
  • Excellent verbal and written communication skills
  • Strong problem solving and analytical skills
  • Confident, self-disciplined and autonomous
  • Ubuntu Linux
  • Cisco

Desirable skills

  • Understanding of database design principals
  • Ability to proactively identify, troubleshoot and resolve live database systems issues
  • Ability to identify and resolve complex network related issues
  • Good MySQL, MSSQL skills
  • Hands-on experience on database administration and performance optimization
  • 365 Security
  • Confident Administering Ubuntu Linux Servers

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.