Customer Relations Advisor Vacancy

The Role

To act as the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales.
As Customer Relations Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.


  • Prioritise all incoming phone calls and emails, ensuring they are passed to the correct members of staff or dealing with queries directly where possible
    Ensure customer and broker enquiries are resolved within a timely and effective manner
  • Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
  • Ensure the smooth and accurate transfer of file flows
  • Gas Metering Administration duties as required
  • Seek to identify process or system improvements
  • Production of reports in line with management requirements
  • Desired Personal Attributes
  • Excellent verbal and written communication skills
  • Strong organisational skills
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Excellent IT skills, with proven working knowledge of MS Office including MS Excel
  • Excellent attention to detail and a high level of accuracy in all areas of work
  • Able to multi task and prioritise within a challenging environment
  • Able to work well both individually as well as part of a team
  • Flexible approach to work

Advantageous Skills

  • Energy Industry experience
  • Experience in working with data and/or file flow communications
  • Experience of managing and prioritising daily tasks and working within set process controls
  • Experience of working in a front line customer focused role

The Benefits

  • Salary dependent upon experience plus Annual Bonus
  • Company Pension Scheme
  • Company Benefits Scheme
  • 23 Days Holiday (plus bank holidays)
  • Free parking on site

To apply, please fill out the form below to send us your CV and Cover Letter. If you have any questions about the role, please don’t hesitate to give us a ring on 0161 762 7744.

Customer Relations Advisor - CV Upload

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